Last Updated: 23/07/2026
At Her Highness, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide when you visit or make a purchase through our website.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Your name, email address, phone number, billing and shipping addresses.
- Order Information: Details about the products you purchase and your order history.
- Payment Information: Payment details processed securely through our authorized payment providers. We do not store your full payment card information.
- Technical Information: Your IP address, browser type, device information, language preferences, and website usage data.
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders.
- Provide customer support and respond to your inquiries.
- Improve our website, products, and shopping experience.
- Send order confirmations, shipping updates, and important service notifications.
- Send promotional offers and marketing communications (only where permitted or with your consent).
3. Protecting Your Information
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your data, no method of internet transmission or electronic storage is completely secure.
4. Sharing Your Information
We do not sell or rent your personal information. We may share your information only in the following circumstances:
- With trusted payment gateways and shipping providers to complete your orders.
- When required by applicable laws, regulations, or legal authorities.
- With trusted service providers who assist in operating our business under strict confidentiality obligations.
5. Cookies
Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze website performance. You may disable cookies through your browser settings; however, some website features may not function properly.
6. Your Rights
Depending on applicable laws, you may have the right to:
- Access your personal information.
- Request correction of inaccurate information.
- Request deletion of your personal information where legally applicable.
- Withdraw your consent to receive promotional communications at any time.
7. Policy Updates
We may update this Privacy Policy from time to time. Any changes will be published on this page along with the updated effective date. Continued use of our website constitutes your acceptance of the revised policy.
8. Returns & Exchanges
Please note that online orders are custom-made according to the customer's selected size and preferences and are therefore not eligible for return or exchange, except in cases where the item is significantly too tight or too short to be wearable, subject to review by our customer service team.
For ready-to-wear items purchased from our showroom, returns or exchanges are accepted in accordance with the applicable regulations, provided that the item is in its original condition, the original tag remains attached, and the original purchase receipt is presented.
Items that have been worn, altered, or washed cannot be returned or exchanged.
9. Contact Us
If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us:
Phone: +965 66200280