At HairHins, we are committed to providing an exceptional shopping experience. To ensure transparency, please review our Return & Exchange Policy below:

First: Online Orders

All orders placed through our website are considered custom-made orders, prepared and tailored specifically for each customer based on the selected size and preferences.

Therefore, online orders are not eligible for return or exchange, except in the following cases:

The item is significantly too tight, or

The item is too short to be wearable.

In such cases, our team will carefully review the request and handle it in a way that ensures customer satisfaction.

Second: In-Store Purchases (Ready-to-Wear Items)

In accordance with the regulations of the Ministry of Commerce and Industry, ready-to-wear items purchased from our showroom may be returned or exchanged provided that:

The item is in its original condition.

The original tag remains attached.

The original purchase receipt is presented.

Items that have been worn, altered, or washed will not be accepted for return or exchange.

We sincerely appreciate your trust and look forward to serving you always. 💛